Technical Implementation Manager

Overview

As a Technical Implementation Manager, you will be the primary architect of the customer onboarding journey. You bridge the gap between our high-level clinical solutions and the technical reality of a hospital’s IT infrastructure. This role requires a strong technical foundation with a primary focus on implementation excellence.

What You’ll Do

• Lead Technical Onboarding: Own the end-to-end implementation process for new health system partners.
• Strategic Project Management: Define project scopes, create detailed implementation timelines, and manage milestones.
• Technical Advisory: Act as the subject matter expert on Evidently’s integration capabilities (API, HL7/FHIR, cloud architecture).
• Solution Configuration: Configure the Evidently platform to meet specific needs of customers.
• Cross-Functional Collaboration: Partner with Clinical Success, Product, and Engineering teams.
• Risk Mitigation: Identify technical or operational bottlenecks in the deployment process.
• Post-Implementation Hand-off: Ensure a smooth transition to the Customer Success team.

Who You Are

• A Technical Orchestrator: Understanding of software integration and data workflows.
• A Project Leader: Proven track record of managing complex software deployments in healthcare.
• Clinical/Technical Bilingual: Ability to translate clinical requirements into technical specifications.
• Customer-Centric: Motivated by customer success and empathetic to their challenges.
• Process-Oriented: Enjoy building and refining repeatable processes.
• A Communication Expert: Skilled in guiding challenging conversations and resolving complex issues.

Qualifications

• 4+ years of experience in technical project management or a customer-facing technical role.
• Experience with healthcare data standards (HL7, FHIR) and understanding of clinical workflows.
• Experience with cloud-based SaaS platforms and API-led integrations.
• Exceptional communication skills.
• Experience using project management tools to track large-scale deployments.

Compensation

• Base: $130,000-170,000 annually depending on experience and location.
• Performance-based bonuses and equity compensation included.
• Flexible work environment.
• Competitive benefits.

If you're excited about building products that supercharge clinicians, we'd love to hear from you! Apply with your resume to jobs@evidently.com.